How To Return An Order

Hassle Free Returns

We hope that you will love your new products as much as we do and find that they support you in your practice and life. If you do need to return items, here is the information you need:

60 day hassle free returns. If 60 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted:

* Product with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received your refund, first check your bank account again.

Contact your card company/bank/payment provider, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund, please contact us at hello@completeunityyoga.com

How to make an exchange

If you would like to exchange your item for another item colour or design simply head to our returns portal and follow the steps to make an exchange: www.completeunityyoga.com/a/returns 

How to make a return

Simply head to our returns portal and follow the steps to make a return: www.completeunityyoga.com/a/returns

You are responsible for paying for the shipping costs when returning an item. The original shipping charge is non-refundable unless the item is faulty. If you receive a refund, the shipping charge will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be held responsible for any orders that do not arrive back to us. You are welcome to use the prepaid CollectPlus postage label. If you do use the CollectPlus label £4.60 will be deducted from your refund.

Namasté

All the best,

Malene, Will & The Complete Unity Yoga Team