To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click START
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 60 days of receipt of your shipment.

  • They must be in original condition
  • In the original packaging
  • If you received a free bottle with your order. It is required that you return this unused in original condition and original packaging. If you would prefer to keep it we will deduct £29 from your return refund

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping. If you are based in the UK are welcome to use the prepaid Collect+ label or via your chosen courier. Please note if you use the prepaid Collect+ label we will deduct £4.60 from your refund.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.